Advanced BMS Maintenance program

Advanced BMS Maintenance program

A Periodic Preventative Maintenance plan is no longer acceptable as building owners and facility managers demand value that can be measured against the investment made in the BMS annual maintenance contract. Generally, after 10 years of Periodic Preventative Maintenance, at say $50k per year, the BMS operates the same as it did the first day it was installed. Does that sound like a good investment of $500k?

Periodic Preventative Maintenance:

• Does not generate additional revenue for the BMS company.

• Does not reduce power consumption.

• Does not improve a building’s energy efficiency rating.

• Does not make the BMS more reliable, usable, or valuable.

• Provides almost zero Return On Investment to the building owner. It does not justify high annual maintenance costs.

• Does not grow or motivate your service technicians. It does not keep them in our industry.

Controller software programming, database, graphics, alarms, and trends are all important in maintaining a Building Management System. However, product training alone will not deliver high-value service, year-on-year, supporting a growing BMS business.

Secure a pipeline of service small project work

How many buildings does your service department maintain? How many maintenance contracts do you have? 20?, 50?, 100?

What is the total end-of-life replacement cost for all those BMS systems? $5M?, 20M?, $50M, $100M?

That is the minimum amount of service small projects work that you could be earning over a 10-20 year cycle. Add the that:

• The servers and workstations will need to be upgraded two to three times.

• The network controllers, perhaps twice.

• Control strategy optimisation projects.

• Network upgrades.

• Cyber security upgrades.

• Technology upgrades (EMS & analytics).

This is money that we are leaving on the table.

Check out the YouTube intro video below.

Course objectives

1. Ensure that the annual BMS maintenance contract is renewed every year.

2. Create value for building owners in parallel with increasing revenue for BMS companies. Both the building owner AND the BMS company must benefit. This simple concept is not truly understood.

3. Get fee proposals for additional revenue approved.

4. Receive more opportunities to tender for BMS upgrade projects on other buildings in your client’s portfolio.

5. Become a supplier of choice.

6. Rebuild the trust between BMS companies and building owners.

7. Provide a consistent, repeatable quality of service across your organization and the wider industry.

8. Keep your service technicians engaged. Because stroking actuators and calibrating sensors gets boring pretty quick.

Primary objectives - revenue generation

This course has a return on investment for the BMS company. At the end of the course, each service technician will have created a list of opportunities that will exceed the cost of this course. Depending on your business model, these opportunities can be presented to the building owner as value adds or as additional revenue. My preference is to provide low-cost enhancements for free as part of normal maintenance and then follow up with high-value enhancements after you have built up some trust.

• BMS Service technicians will understand the gaps, risks, and opportunities as we work through each module. Create a schedule of opportunities that can be converted into fee proposals (with the assistance of the BMS account manager). E.g.,

  • Energy efficiency upgrades.

  • Network upgrades.

  • Cyber security upgrades.

  • BMS Server upgrades and end-of-life upgrades.

  • Energy Management System and analytics upgrades.

• Develop a Capital Expenditure plan to assist the building owner or Facility Manager in forecasting the release of funding over a 3-10 year plan. I.e., securing a pipeline of work for your company.

• How to design, plan and implement mini energy efficiency upgrade projects. I.e., become an energy efficiency expert.

• How to optimize and tune control systems.

• How to make advanced improvements to graphics, alarms and trends. I.e., show your client your value.

• How to troubleshoot network failures and issues.

• How to improve the resilience and reliability of the BMS.

• How to transition from Periodic Preventative Maintenance to high-value Building Optimisation.

Secondary learning - soft skills

• How to communicate with building owners and facility managers so that they understand the value your company provides. Take your client on the journey with you.

• How to differentiate your product and your company from your competitors. Improve the brand of your company.

• How to think differently and change your mindset (what is actually important?).

What this course is not

• This course is not associated with any BMS system or product. You will not learn how to program BMS controllers, build databases, graphics, alarms etc. The manufacturer of the product your company uses can teach you that.

• This course will not teach you the basics of BMS and mechanical systems, this is an Advanced Maintenance course.

• This course will not teach you how to service a temperature sensor, valve actuator, controller etc.

• This course is not easy. Do not apply if you are not 100% committed to putting in the work and being part of a change.

Note to building owners and facility managers reading this

Do not be concerned that this course is going to result in BMS companies now sending you lots of fee proposals. Ultimately, all of these fee proposals are going to provide significant value to you. Right now, you are either not getting fee proposals for urgent works that need to be done. Or, you are getting fee proposals for stuff that you probably do not really need. Or, you are getting fee proposals when the money has not been forecasted and even though you want to execute the work, the money just is not there.

In fact, if you are reading this, forward this page to your BMS contractor, lol.

Seriously. If you need to improve your building’s energy efficiency rating, have BMS issues, are dissatisfied with the service you receive, have Net-Zero or ESG commitments, this course will upskill the BMS service technicians allocated to your building and help you achieve your goals or resolve your pain points.

Pre-requisites

• We strongly recommend that service technicians have at least two years of experience. This is an advanced course. In the past technicians with less than 1 year and less than 6 months have struggled to keep up.

• Each service technician must allocate a minimum of 2 hours per week to attend the live online classrooms or watch the recordings.

• Please only sign-up if you are going to put in the work. This is not one of those courses where you can sit back and listen to me talk. You have a lot of work to do, and we will be building towards an outcome or deliverable.

• During the working week, while onsite, service technicians will have tasks to complete. These tasks mainly involve collecting information required for each course module, which are used as part of their learning and ultimately converted into potential opportunities. These tasks will result in significant value to the building owners, so I think it is acceptable for this to be done during service time.

• The more effort that a service technician puts into the course, the more potential opportunities will be created and the happier your client will be. Ideally, the BMS company will allow time for the service technician to work through the course.

• Service technicians will generate a list of opportunities, but the company will need to provide support to convert these into fee proposals. I.e., support from the BMS account manager. Ultimately, to really make a difference, a BMS company should restructure how they provide maintenance.

Register now and secure you place!

BMS RESOURCES

Video Playlist for BMS Service Technicians